Improving turnover rates by 52% in one year for a leading technology distribution partner.

Challenge: 18% turnover rate affecting operational performance and morale. 

A leading technology distribution company was struggling with poor workforce quality and high turnover rates, reaching up to 18% — which directly impacted operational success and employee morale. The workforce was disengaged and frustrated, the company’s fill rates were slow, and employees cycled through assignments quickly — with an average order length of only 98 days. 

Solution: expert solutions transform the candidate and on-site experience.

Kelly® partnered with the company to provide expert workforce solutions that would stabilize its operations and strengthen its workforce reliability. First, we enhanced the candidates’ recruitment and orientation experiences: focusing on behavioral and job-fit interview tactics; providing clear, upfront expectations for employee conduct; and highlighting important shift and attendance details. Then, we established weekly on-site recruiter support — which vastly improved communications between employees and management. Additionally, we
implemented an employee recognition program that worked to boost morale and engagement. Result: revenue nearly doubled, with turnover cut to 8.6%.

The company has been very pleased with the measurable improvements created by our partnership. Within a year, we’ve reduced the average time-to-fill roles from 6.6 to 3.8 days. To date, we’ve placed 103 employees with the company across pick and pack, forklift, janitorial, and warehouse positions. The client had a goal of reducing turnover to 13%, and we’ve reached an impressive 8.6%: representing a 52% improvement in turnover from the previous year. The company’s revenue has nearly doubled in the past year from $358,104 to $622,170, with further growth on the horizon. The average assignment length rose from 29 to 57 days, and average order lengths increased from 98 to 114 days. With reduced turnover, enhanced communications, and improved workforce stability, Kelly has proven to be an invaluable, problem-solving partner to the fast-growing company.