Kelly delivers a BPO solution to facilitate travel to overseas HQ for training

Mandatory training at your overseas facilities means that someone on your operations team will spend the next two weeks coordinating international logistics.

Flights. Hotels. Ground transportation. Medical insurance. Emergency protocols. Visa requirements. Per diem. Vendor negotiations.

None of this is related to semiconductor operations. However, it ultimately falls on your team anyway, as there's no one else to handle it.

The administrative burden on operations teams.

Your operations managers are experts in semiconductor manufacturing, including production efficiency and quality control. That type of expertise isn't cheap.

But they're spending that expertise coordinating vendor contracts and processing expense reports. Tasks that require vendor relationships and administrative systems, not semiconductor operations knowledge.

The problem isn't that these tasks are complex. It's that they consume capacity your operations team should be spending on work only they can do, while someone else could handle logistics more efficiently with an established infrastructure.

👉Download the case study: Kelly delivers a custom BPO solution to facilitate training at overseas HQ for semiconductor manufacturer

How Kelly solved this for a leading manufacturer.

A U.S.-based equipment supplier faced the same problem. Mandatory software training at their facilities in Malaysia and Austria meant someone had to coordinate international logistics for over 30 employees.

They asked Kelly to handle it.

We managed the flights, accommodations, ground transportation, international insurance, emergency protocols, per diem, and expense tracking. The client's operations team didn’t need to get involved with the process.

Our global vendor network delivered 15% cost savings through established relationships that the client would have spent months building. We provided 24/7 emergency support so employees felt safe overseas. We handled all financial administration, allowing the client to avoid weeks of reimbursement processing.

Employees focused on learning the software instead of managing logistics. The operations team reclaimed the 40+ hours they would have spent coordinating travel.

BPO solutions go beyond workforce.

This example illustrates a broader point: a BPO solution from Kelly solves operational challenges that extend beyond the workforce.

The partnership started with workforce solutions — we'd been their trusted provider for two years. When they faced the training logistics challenge, they asked if we could help. Our global infrastructure and vendor relationships enabled us to deliver a fully managed solution more cost-effectively than they could have coordinated internally.