How a BPO admin solution reduced turnover by 40% for global pharma company

Challenge: high turnover of administrative support impacted operations.

A global pharmaceutical company was experiencing high turnover of its administrative regional business coordinators (RBCs), leaving executives without the much-needed support to complete day-to-day operations and tasks. And insufficient training for new admin hires made executives resistant to fully utilizing
the support.

Solution: administrative BPO provides 4:1 coverage, expert training.

After evaluating the situation, Kelly® created a custom administrative business process outsourcing (BPO) solution to provide 4:1 coverage: assigning one RBC to support four executives. Kelly RBCs work remotely to coordinate travel and communications, manage calendars and rosters, track expenses, and manage totalities for their assigned team.

Result: turnover reduced by 40%, completed tasks increased by 42%.

The RBCs have built strong relationships with the executives they support, even traveling to their off-site meetings and serving as a vital extension of the directors.

• Reduced turnover by 40%
• Administrative support increased from 16 to 24 employees
• 42% increase in assignments for a remarkable 145,868 annual tasks completed

Kelly’s extensive, expert relationship-building training has earned the trust and confidence of executives resulting in a 23-percent increase in satisfaction.

Kelly BPO

Kelly is a proven leader in business process outsourcing (BPO) solutions. From talent acquisition and retention to project management and quality control, Kelly does it all—so you can focus on what matters most.