Frequently Asked Questions

What types of jobs do you currently staff?

We are currently staffing a wide variety of contact center position with a focus on inbound and outbound customer service.

If I take a work at home position, can I transition to a position at a Kelly customer location in the future?

Yes. Pending favorable performance you can move from an "at home" position to a customer location and vice versa. We are pleased to offer a wide variety of work styles and opportunities to meet your needs.

Do I contact a Kelly branch for work at home opportunities?

No. All work at home employees are recruited, screened, assigned, and managed by a centralized team. Because work at home employees will be considered for work that resides in any geographical location, our team manages all opportunities and employees nationally. This team will place you in the position that is the best fit for your skills, abilities, and desires, regardless of your location.

Start your pre-qualification process now to connect with the centralized work at home team.

Would I be an employee of Kelly Services or a 1099 independent contractor?

All of our contact center agents who work at home are employees of Kelly Services and are eligible for the same benefits as employees who work at traditional customer locations.

Is work at home right for me?
Here are a few questions to ask yourself to determine if work at home is right for you.
- Do I need to connect with colleagues in person, every day?
- Work at home will limit your physical interaction with co-workers. The good news is that despite this lack of social interaction, 84 percent of people surveyed indicated that they don’t miss interaction with co-workers.
- Can I complete quality work, on schedule, without a lot of feedback and direction?
- Work at home requires self-motivation and discipline.
- Am I considering working from home in lieu of finding child or elderly care?
- Working from home isn’t a quick fix for dependent care. In fact, we require our employees to have a quiet place where they can work undisturbed.
- Do I have a dedicated work space?
- Working at home usually requires a room that can be separated from other distractions that may occur in your home.
- Can I work with minor distractions in the background?
- Sometimes visiting family members or other household distractions are unavoidable. Working at home requires setting boundaries for yourself to ensure you can focus on your work.
- Do I have the required technology and do I feel comfortable maintaining this technology?
- In addition to having reliable equipment, you’ll need to maintain it.
- Am I ready to have more time and money and less stress in my life?
If so, start the online prequalification process now.