Mobile Application Frequently Asked Questions | Kelly US

Mobile Application Help Question

I've forgotten my password!

You will find a link on the Sign In screen labeled 'Forgot Password?' Click on this link and then enter the email address that you used to create your account. An email will be sent to the email indicated on your KCN profile with a temporary password. You will be asked to reset your password after you Sign In. 

Why do I need to create an account?

You will need to create an account in order to save job alerts, or to upload and submit your resume(s) to job postings. Creating an account will also allow you to manage and add resumes, edit your personal information, manage or update your profile, track your resume submission history, and more. 

What features can I find on the 'Account' page?

You will find six main categories in your 'Account' section:

1. My Profile provides you the ability to manage your contact and professional information

2. My Jobs provide you a view of your saved jobs and resume submission history

2. Job Alerts allow you to create, edit, pause, activate or delete your job alerts

3. Resumes provide you the ability to upload, view, or delete resumes

4. My Library provides you access to information you have saved from the 'Knowledge' page

How do I update my profile?

From the menu click 'Account', click on 'My Profile' and then update any information, such as a new address, graduation from college, etc. 

How do I add a resume to the Resumes section of My Profile?

From the menu click 'My Profile', click on 'Resumes' and then click on '+'. You will be prompted to access your Google Drive, Dropbox, and OneDrive to import your resume.

How do I create a new resume?

Once you've created your profile and are logged in, from the menu option of 'My Account', click on 'Resumes.' Near the bottom left of the screen you will see a button labeled 'Create Your Resume.' Simply click this button and follow the steps to create a new resume from scratch or by leveraging your existing LinkedIn profile. 

How do I update or change my resume?

Once you upload a resume, its contents cannot be edited within the mobile app. However, you can edit the original document you used and then re-upload the new version of your resume. You can only view or delete an existing resume, or attach a new one. 

How do I remove jobs from my Saved Jobs list?

From the menu click on 'Account', click on 'My Jobs'. Find the job posting in your 'Saved Jobs' list, select it, and then click on 'Delete Selected Items'. 

I've lost or forgot my username. How can I access my resume?

Your username is the email address that you used to create your account. If you cannot recall this email address, then you will have to create a new account altogether. 


Job Searches

How do I search for jobs?

From the bottom menu bar click 'Search', from here you can enter keywords and choose a location and then click on the 'Find Jobs' button at the end of the form.

To further refine your search, you can click on the 'Refine Search' option at the top of our search results list. This will allow you to change the default search radius, select employment type, category and change the default sort by.  

What types of keywords produce optimal results?

Keywords are a matter of personal situation and choice. If you are looking for very specific jobs, you can enter job titles as useful keywords. But if your search is more general, you may choose to enter skills that you possess, equipment you can operate, software applications you know, or anything that may be relevant to the position you are seeking. 

How do I know if a position is still available or has been filled?

Job postings that you have saved or already submitted your resume for will be listed in the 'My Jobs' section of your 'My Account' page. Filled or inactive postings will show a status of 'Closed' indicated in the right-most column of the 'My Jobs' list. Additionally, any saved jobs that have been closed will be grouped under the status heading 'These jobs are no longer active'. 

How do I sort my job search results?

Job results can be easily sorted by clicking the 'Refine Search' option at the top of our search results list.  Select the Sort by option to change your sorting order to Job Title, Location, or Work Type. The default sort is by Date Posted. 

How do I refine search results?

You can refine your search results by clicking on the 'Refine Search' option at the top of our search results list. This will allow you to change the default search radius, select employment type, category and change the default sort by.  


Job Submissions

How do I submit my resume to a job posting?

Click on a Job Post Title that you are interested in, then click on 'Submit Resume'.  If you have not yet uploaded a resume, you will be prompted to do so. Likewise, if you have not completed your candidate profile, you will be prompted to do so. 

Note: In some cases, you may be asked to complete a screening questionnaire in order to submit your resume. Take your time in answering these questions, because you will not be able to change your answers after they are completed. 

How do I know if my resume was submitted successfully?

If you are submitting your resume to a specific job, you will see a confirmation message indicating that you have successfully submitted your resume. In addition, resume submissions are saved in the 'My Jobs' section of your ' Account' page, listed under 'Applied'.

How do I know what jobs I might have already submitted my resume to?

Your most recent resume submissions can be found in the 'My Jobs' section of your 'Account' page listed under 'Applied'. In the first section, you will see a list of saved jobs. The second section shows your viewed jobs. The third section lists the applied jobs to which you have already submitted your resume. 

To how many jobs can I submit my resume?

You can submit your resume to any jobs that fit your qualifications. Keep in mind that if you submit your resume to jobs which you aren't qualified to fill, recruiters will see your information and may not deem you as a serious job seeker. You can only submit your resume once to the same job. 

Why can't I submit my resume to a job?

If you are having trouble submitting your resume to the system, check to see if you have already submitted to the job already. This can be found in the 'My Jobs' section of your 'Account' page. 

Can I change the answers to a screening questionnaire after I've already answered the questions?

No. Screening questionnaires can NOT be edited once they are completed. However, there is no time limit so please take your time, and think about your answers before completing the questions. 



Can I share a specific job posting?

Yes. Simply click on the share icon in the search results list for the individual job posting. 



How does the 'Radar' function work?

This feature utilizes your mobile phone GPS location to show jobs within a 40 mile radius of your location, allowing you to see any opportunities available in the area in which you are located. 

How does the 'Use My Location' function know my location?

This feature utilizes your mobile phone GPS location

Note: You must allow the App to utilize your GPS Location 



How do I save an article within the 'Knowledge' section?

You can save an article by selecting the heart shaped save option when viewing a specific article.   You can later access this article under the 'My Library' section of your 'Account'. 

Can I share an article within the 'Knowledge' section?

Yes, you can share an article by selecting the Share option when viewing a specific article.  You will then be prompted with various methods by which you can share the article, such as email, texting, and Facebook. 



Review App 

If I have questions about a job who do I contact?  Contact Us 

Under 'Contact Us' within the 'Info' section you can submit an online request for technical assistance submitting your resume or feedback on a resume and/or job. 

Can I download the Privacy Statement to which I agreed?

Yes, from the link call Privacy Statement you can download a PDF version of the statement in the appropriate language.