Contact Center Industry Trends

Growing at twice the national rate, three of Florida’s largest metro areas added more than 40,000 contact center workers over the last five years.  Kelly® has noted seven significant industry trends that are expected to have an impact on contact center talent in the Sunshine State.


Looking to gain more hiring insights for Florida contact centers? 

Download our salary guide and learn:

  • Who's hiring in Orlando, Tampa, and Miami
  • Job postings analysis
  • Top in-demand skills
  • Top in-demand certifications
  • Wages and earnings
  • What you should be pying for top talent

Download the Salary Guide to see how you measure up.