Contact Center Services
A continuum of strategic solutions
As your contact center evolves to accommodate shifting market conditions—KellyConnect® can deliver a full continuum of flexible, customizable solutions and operational contact management solutions specialized to meet your unique business needs, along every step of your contact center's strategic path. We balance a depth and breadth of resources to address your diverse demands through niche consultation.
Positive impact to your bottom line
Our solutions can drive cost savings to your business—anytime, anywhere. We place nearly 24,000 new call center professionals every year. Longer than any other staffing firm, Kelly has built recruitment success on the value of quality people. So we know how advances in technology and ongoing demands on customer service today require that your call center operations take on less risk, with greater control, and more flexibility than ever before.
As the most trusted name in the industry, we connect with successful professionals in your local area for entry- to senior-level positions—offering temporary, temporary-to-hire, and direct-hire placement across a variety of contact center disciplines and environments.
As a result, we have an exceptionally skilled workforce with proven aptitude in nearly any contact center environment. KellyConnect provides a comprehensive and innovative method for recruiting, screening, training, managing, and retaining the most effective employees, ensuring that you can deliver the highest quality service available to your customers.
Our expertise at work for you
At Kelly, we believe in relationships, not transactions, and we treat every customer like the only customer. With local offices, we know your market, inside and out. And, our call center specific evaluation options include hard skill, multitasking ability, and behavioral components designed to help you boost your productivity by helping you identify more highly skilled, targeted agents.