A Fortune 100 chemical manufacturing company was experiencing significant challenges with their existing contingent labor supplier responsible for providing packaging and material handlers at a US-based warehouse. Inadequate workforce management and insufficient safety measures resulted in on-site accidents and injuries. Workers did not receive benefits or competitive pay, which led to low morale and high turnover rates—the extensive time required to manage workers and attrition impacted production.
In response, Kelly® proposed a Business Process Outsourcing (BPO) model, providing a comprehensive managed solution designed to integrate workers into the company culture, improve safety, and provide opportunities for career paths. By leveraging competitive market data, Kelly raised the hourly wage and introduced a benefits package to attract high-quality candidates. To alleviate the client's daily management responsibilities, Kelly included an on-site manager responsible for overseeing employees, managing operations, and implementing safety protocols and training.
The increased hourly wage and benefits attracted high-quality employees, while the on-site supervisor, now Operations Manager, fostered a sense of cultural integration. On-site training and safety reduced accidents and downtime, enabling the team to achieve production records for two months. Confident in Kelly's ability to provide quality labor and low turnover, the client added two packaging lines. Kelly increased the initial headcount from 5 to 36, with 20 hired by the customer as full-time employees. Kelly has expanded its BPO services to include MRO, yard logistics, raw material handling, accounts payable, and admin.
Kelly is a proven leader in business process outsourcing (BPO) solutions. From talent acquisition and retention to project management and quality control, Kelly does it all—so you can focus on what matters most.