Managing contingent labor can be a daunting challenge, especially when poor workforce management leads to high turnover, low morale, and safety concerns. For a Fortune 100 chemical manufacturer, these issues were impacting production and employee well-being—until Kelly stepped in with a transformative BPO solution. Here’s how we turned their workforce challenges into a success story.

Challenge: Poor workforce management results in high attrition, low production.

A Fortune 100 chemical manufacturing company faced significant challenges with their contingent labor supplier, who was responsible for providing packaging and material handlers at a US-based warehouse. The supplier’s inadequate workforce management and lack of safety measures led to frequent on-site accidents and injuries. Workers were demotivated due to the absence of benefits and competitive pay, resulting in high turnover rates. This revolving door of employees disrupted operations, drained resources, and ultimately impacted production output.

Solution: Competitive compensation package and BPO managed solution.

Kelly® proposed a Business Process Outsourcing (BPO) model to address these challenges head-on. This comprehensive managed solution was designed to:

• Integrate workers into the company culture, fostering a sense of belonging.
• Improve workplace safety through robust protocols and training.
• Provide career development opportunities to boost employee engagement.

By leveraging competitive market data, Kelly raised the hourly wage and introduced a benefits package to attract high-quality candidates. To reduce the client’s daily management burden, Kelly deployed an on-site manager to oversee employees, streamline operations, and implement safety measures. This approach ensured compliance with labor standards while creating a more engaged and productive workforce.

Result: Increased headcount from 5 to 36 and set production record.

Confident in Kelly’s ability to deliver quality labor with low turnover, the client expanded operations by adding two new packaging lines. Kelly increased the initial headcount from 5 to 36, with 20 employees hired full-time by the client. Beyond packaging, Kelly’s BPO services now extend to MRO, yard logistics, raw material handling, accounts payable, and administrative support—demonstrating the scalability and versatility of the solution.

Key takeaways for effective workforce management

This case study highlights three essential strategies for overcoming workforce challenges:

1. Invest in employe well-being. Offering competitive wages and benefits not only attracts top talent but also fosters loyalty and reduces turnover.
2. Create a culture of safety and training. Prioritizing workplace safety and providing ongoing training programs can minimize accidents, improve morale, and boost productivity.
3. Streamline workforce management with BPO solutions: Outsourcing workforce operations to a trusted partner can free up internal resources, allowing teams to focus on strategic goals and long-term growth.

About Kelly BPO

Kelly is a proven leader in business process outsourcing (BPO) solutions. From talent acquisition and retention to project management and quality control, Kelly does it all—so you can focus on what matters most.

Ready to transform your workforce management?

Let's solve your workforce challenges today. Fill out the form below to get started.