Managing a global workforce isn't easy, especially when visibility into productivity and costs is clouded by outdated billing models. One global supplier of motion technology for the automotive and industrial sectors found themselves at this very crossroads: struggling to see the full picture and seize every opportunity for efficiency. Facing rising uncertainty, the company partnered with Kelly to reimagine their approach to workforce management and unlock the clarity, control, and agility needed to grow.
Traditional per-hour billing models left the client with more questions than answers.
This lack of visibility made effective budget planning nearly impossible, and every staffing decision felt like a leap of faith rather than a strategic move.
Kelly introduced a unit-based billing model designed to align cost with tangible outcomes instead of time input. Together, we defined what a “unit” meant within the client’s business, ensuring every deliverable was linked to a specific cost. By collaborating closely, we rolled out:
This was more than process improvement; it was a seismic shift in mindset. The focus moved from inputs to outcomes, enabling both teams to manage with confidence and clarity.
The transformation was immediate and profound. The client could now pinpoint exactly what they were spending and what they were getting in return, unlocking new levels of budgeting accuracy and operational efficiency. Forecasts became reliable, planning became proactive, and the company was free to ramp production up or down with minimal risk and complete transparency.
With every unit tracked and every cost justified, HR leaders and hiring managers were empowered to make data-driven staffing decisions and focus resources where they mattered most.
Kelly is a proven leader in business process outsourcing (BPO) solutions. From talent acquisition and retention to project management and quality control, Kelly does it all—so you can focus on what matters most.