Chris Jock

VP & Global BPO Practice Lead
Location: Troy, MI
Linked In: chrisjock

Christopher P. Jock is vice president, global BPO practice lead of Kelly Outsourcing and Consulting Group. Named to his current post in 2009, as the global leader for KellyOCG’s Center of Excellence (CoE) for Business Process Outsourcing (BPO), Jock works with his team to assist companies with the operational management of their core and non-core functions, ensuring and increasing efficiency,productivity and quality. No stranger to effecting and leading organizational change & transformation of varying size and complexity, he has been involved in well over 30 such projects engaged in various roles over his career. He is a well-suited and experienced to be a trusted advisor to organizations that might find themselves in similar situations. He is responsible for strategy, brand relationship management and business development and support for BPO worldwide. To learn more about Chris’s background and experiences visit him on LinkedIn and read some of his writings on

Tips for being a better leader

Reconstructing_LeadershipEven if it wasn't one of your New Year's resolutions, being a better leader is something most of us are always working on. That's why I thought it was a good time for to recap on some practical leadership advice for 2014. 

It is likely for many of us this year that aligning talent to deliver on change and innovation agendas will be a key priority. Therefore, many of us will already be learning (sometimes the hard way) that contemporary leadership is fundamentally about helping employees to align with a consistently evolving strategy.

This is why, more often leaders are being challenged to come up with flexible models of management and oversight that eliminate redundancies and enable faster responses from our teams. Leaders don't just rewrite strategy, they rewrite management to reduce the impediments to ideation and execution.

How does a leader do this? If there is any time at the beginning of the new year (once holidays are had and employees are refreshed), leaders should use it to consider how their own work will align with these activities. Good, strategic management is about focusing your team's:

  • Intentions;
  • Readiness; and
  • Attention.

And, it's also about providing:

  • Order;
  • Clarity; and
  • Drive.

If leading more effectively is a goal for you this year, consider how you might address these issues in 2014:

Leading - Consider how you might address these issues

For more on strategic leadership, see our previous posts on this topic here, and here or download the full e Reconstructing Leadership white paper now.