Kelly Services, Inc. and its affiliates ("Kelly Services" or “Kelly”)
respect your privacy and we acknowledge that you have certain rights
related to any personal information we collect from you, and will not
collect or maintain your data without your consent. Kelly Services
supports the various international and local privacy laws, and has
procedures in place to meet the requirements of those laws.
The following information discloses our privacy principles in
addition to our practices for gathering, storing, and using your
personal information. We encourage you to review this information so
that you may understand and consent to how we may collect, use, and
share your personal information. Unless you provide sufficient personal
information, we may be unable to properly assist you with your workforce
solutions or employment requirements.
Kelly Services will usually collect personal information directly
from you. This collection could occur through conversations in person,
over the phone, or through e-mail. Kelly Services may also collect
information in other ways, such as through your interaction with Kelly
Services websites, social sites, applications, or your use of third
party websites and applications that interact with Kelly Services.
The amount of personal information that you are required to supply
will be limited to only that which is necessary to supply our services
to you. Throughout the process of providing our services to you, you
will be asked to supply personal information such as your name, contact
information, work experience, education, and/or personal skills. Kelly
may also ask for types of personal information that is viewed by some
countries as “sensitive,” such as information related to the providing
of health care services, national or tax identification number, credit
card or bank account numbers, biometric data, or the results of drug and
background screenings. The collection of such sensitive data is carried
out either in compliance with employment law, required as part of our
contractual relationship, or is necessary for the interests of the
supplier of that information. Where appropriate, we will seek your
explicit consent prior to the collection of this type of information.
Additionally, in order to comply with statutes, rules, and regulations
pertaining to equal employment opportunities or to assist Kelly Services
in compiling data for its affirmative action practices, we may also ask
you to provide gender or racial information. The provision of this type
of information will be voluntary, unless it is required by law, and
failure to provide this information will not hinder your employment or
Some Kelly sites require you to provide personal information, such as
when you create a profile and log in credentials. Instead of having to
type in your personal information, some of these functionalities may
allow you to use third-party authentication tools such as Facebook,
Twitter, and Google to populate certain fields. By authenticating
through one of the social media options, you allow us to receive your
personal and other information that is accessible through these tools.
This information may be incorporated into your profile. For the tool you
chose to use, we encourage you to also review the tool provider’s
We may use personal information to permit you to participate in live
social media feeds. If you choose to participate, your public username
may be displayed on the sites along with your post, including, but not
limited to, comments, images, and video.
We may provide you with access to third-party functionality that
allows you to post content to your social media account(s). Any
information that you provide through use of this functionality is
In general, Kelly Services will primarily use your personal
information for the process of providing to you the services which you
have requested of Kelly, and/or throughout the lifecycle of your
employment. These uses may include, but are not limited to, using your
personal information for insurance or workplace claims, payroll, or
providing your information to customers who are seeking to fill an
employment position that matches your profile.
We may use your contact information to send you e-mail messages about
our company or job postings that fit your profile. Only Kelly Services
(or agents working on behalf of Kelly Services) will send you these
direct mailings. You may opt out of receiving future mailings via
e-mail; see the Choice: Opt Out/Opt In section below.
Kelly Services may also collect anonymous demographic data (e.g. what
percentage of our employees are college graduates) in order to improve
our own internal processes, or in order provide reports to customers,
marketing companies, or as required by law. If we do collect and report
this demographic information, we remove any unique personally
identifiable information (name, address, etc.) that would attach you to
this demographic data, and combine it with other anonymous data in order
to view it at an aggregated level.
Kelly Services will only retain your personal information for as long
as is necessary to provide you with our services, or as otherwise
required by law. When it is no longer necessary to hold your personal
information, it will be removed from our systems.
Many Kelly websites use "cookies" to help personalize the online
experience. A cookie is a piece of data stored on the user’s computer
tied to information about that user. They also allow us to identify
those computers when they return to a site. You can set your browser to
notify you before you receive a cookie, giving you the option of whether
to accept it. You can also set your browser to turn off cookies. If you
do so, areas of some sites may not function properly. Kelly Services
uses both session ID and persistent cookies. A session ID cookie simply
expires once the user closes the browser. A persistent cookie is a small
text file stored on the user’s hard drive for an extended period of
time. These can be removed by following Internet browser help file
To help us provide better service, we sometimes collect anonymous
information from visits to our sites through the use of "web beacons."
These do not access your personal information, but rather allow Kelly
Services to log users who have visited our websites. This anonymous
information is sometimes known as "clickstream data." Kelly Services or
its vendors may use this data to analyze trends and statistics to help
us provide better customer service. If you do not want your transaction
details used in this manner, see the paragraph above on cookies.
We allow third-party companies, including AddThis, to collect certain
anonymous information when you visit our website. These companies may
use non-personally identifiable information during your visits to this
and other websites in order to provide advertisements about goods and
services likely to be of greater interest to you. These companies
typically use a cookie or a third party web beacon to collect this
Links: For links to non-Kelly organizations, Kelly Services is not
responsible for the privacy practices or the content of such websites.
We recommend you review the terms and conditions of use and privacy
policies in place on such websites.
Kelly Services holds its employees, agents, and suppliers accountable
for maintaining the trust you place in us. Kelly Services does not sell
or trade personal information to third parties. We will disclose
personal information when required by law.
In order to provide our services to you, the personal information you
give us may be shared with other Kelly Services entities that are
governed by the same Kelly Services privacy principles and security
practices. Because of the global scope of our operation, this personal
information may also be transferred, stored, and processed in the United
States or any other country in which Kelly Services or its affiliates,
subsidiaries, or agents maintain facilities. Your personal information
may be transferred to countries outside of your country of residence. In
using our services, you consent to such a transfer. Countries outside
of your country of residence may not necessarily have data protection
laws as comprehensive. In order to comply with privacy requirements in a
number of the countries in which Kelly Services operates and to ensure
security of your personal information, Kelly abides by local privacy
rules and the U.S.-EU and U.S.-Swiss "Safe Harbor" Frameworks developed
by the U.S. Department of Commerce and the European Commission regarding
the collection, use, and retention of personal information from
European Union member countries and Switzerland. Kelly Services has
certified that it adheres to the Safe Harbor Privacy Principles of
notice, choice, onward transfer, security, data integrity, access, and
enforcement. To learn more about the Safe Harbor program, and to view
Kelly Services certification, please visit
Once a candidate signs up for our services, Kelly Services may also
engage a service provider to analyze curricula vitae (CVs) and résumés
through an Internet search tool. This tool allows Kelly Services to
search internal databases as well as affiliated recruitment sites on
which candidates have registered to parse CV details and information,
and Kelly Services will store this information as a part of your record.
We will send the personal information of our candidates, workforce
suppliers, and temporary employees to Kelly Services customers who are
looking to recruit, and also to our service providers or agents acting
on our behalf to provide you employment or project opportunities.
We will occasionally use third party service providers to assist
Kelly in areas such as job advertisements, managing résumé/CV data, IT
platform management or support services, infrastructure and application
services, marketing, data analytics, drug and background screening,
payroll processing services, and health care benefits. In providing
these services on behalf of Kelly Services, it may be necessary for
Kelly to provide these third parties access to personal information.
When these third parties are utilized, any such access will be governed
by appropriate contractual requirements which mandate that the service
provider secure all personal information and prohibit the use of any
personal information for any purpose outside of the service being
provided to Kelly Services.
We may also send your personal information to marketing companies who
will then contact you to determine your feedback and satisfaction with
our services. We will only provide these agents and suppliers with the
personal information they need to deliver the service we have requested.
The personal information that is collected when registering through
the job search and application function, as well as the application
process itself, is hosted by a third party vendor. This personal
information is stored in a secure manner by this vendor and is
accessible only through a secure connection by Kelly Services recruiters
who are working to connect you with relevant job opportunities.
The amount of personal information you are required to supply when
requesting our services will be limited to that which is necessary to
supply such services. We may periodically use your contact information
to send you updates via e-mail in order to alert you to promotional
opportunities or services relevant to your interactions with Kelly
Services, such as jobs in our database that match your selected
criteria. Each notification will provide instructions on how to opt out
of receiving similar e-mails. At the point where we request personal
information about you, our site also gives you the opportunity to decide
which communications you wish to receive. The database is automatically
updated with your preferences when you opt out. Note: where your
interactions with Kelly Services have resulted in your registering for
multiple services or resources, opting out from messages from one
service may not automatically remove you from another. It may be
necessary to opt out from each service separately.
Kelly strives to keep your personally identifiable information
accurate. We will give you the ability to review and update the personal
information you have provided. Because Kelly offers a wide variety of
different services through a global network, the personal information
collected by each Kelly operation may not all reside in a single
location, such as when you submit your résumé/curriculum vitae (CV) to
Kelly operations in different countries.
Due to the diversity of applications used to support the various
functions and services provided by Kelly Services, choices and
modifications to your personal information in one platform may not be
reflected across all platforms. You may therefore need to update your
information in each platform separately. (See the How to Contact Us
Where applicable under statute, there may be a small fee associated
with this access request in order to cover the costs of providing you
with this information.
Kelly Services takes care to secure your personal information. We
regularly monitor industry standards for securing information, and
review our physical, technical, and organizational security practices in
order to determine how best to prevent the loss, misuse, alteration,
unauthorized access, destruction or disclosure of your personal
Kelly may update this Privacy Statement from time to time, so please
review it frequently. If we change our Privacy Statement, we will post
the revised version here, with an updated revision date. If we make
significant changes to our Privacy Statement, we may also notify you by
other means prior to the changes taking effect, such as, but not limited
to, sending an e-mail or posting a notice on our website.
Kelly provides a way to respond to your privacy questions or handle
your queries or complaints. We assign ownership of our data privacy
practices at both the international and U.S. world headquarters level to
provide open communication and dispute resolution to our customers,
candidates, and employees. Kelly abides by all relevant government and
industry regulatory requirements, including but not limited to the "Safe
Harbor" framework developed by the U.S. Department of Commerce and the
European Commission and more details are available on http://www.export.gov/safeharbor. We will fully cooperate with the Federal Trade Commission and/or local data protection authorities when requested to do so.
At Kelly Services, we are working hard to protect your privacy while
delivering innovative career development and workforce solutions. Our
privacy principles represent our commitment to ensuring that your
personal information is safe and secure. If you believe that Kelly has
not adhered to these principles and practices, contact us at firstname.lastname@example.org and we will work diligently to promptly determine and remedy the problem.
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