Our team is looking for motivated, outgoing, service-minded individuals who want tooffer our customers an unparalleled experience over the phone. We have multiple job opportunities available that allow you to work from home as an inbound call center advisor.
Customer Directors are the call center front line which provides the best-in-class quality customer service on every call. Following a standard call flow and problem resolution process, Customer Directors will verify the available customer product coverage, perform problem analysis, resolve and close the problem whenever possible; or route the caller to the appropriate level of support. Customer Directors will be responsible for documenting all calls accurately using call tracking/case management system. Customer Directors will also be responsible for some light up selling of long-term protection plans.
TIER 1 ADVISOR:
Tier 1 Advisors are responsible for answering and resolving technical-support questions received from customers regarding their Apple product.
Advisors are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the program; while maintaining the highest standards of quality, and ensuring complete customer satisfaction with every interaction. Advisors will be expected to provide suggestions and options to the customer based on their needs. So if you’re eager to assist customers, find a solution that works best for each situation and be that helpful voice on the other end of the line – then this job is for you!
Privacy Statement | Accessibility Statement | Code of Conduct | Site Map Copyright 2013 Kelly Services Inc.