KellyConnect® Business Process Outsourcing (BPO) provides customized workforce solutions for turnkey management of call centers that can range from brick-and-mortar, to hub-and-spoke, to completely virtual distributed workforce delivery models. We service multiple industries across all platforms: voice, email, chat, web, etc.
No matter what your challenge, only KellyConnect can offer a scope of services that spans all contact center disciplines along every step of your call center's strategic path—scalable at any level for real cost reduction, quality, and efficiency. Our Instaflex™ methodology leverages a remote, on-demand talent pool of trained agents in a dispersed workforce environment to provide increased or decreased staffing depending on daily, seasonal or unexpected volume trends. Instaflex™ allows the ability to ‘flex’ on a real-time basis during periods of predictable/planned spikes in demand, as well as in reaction to unforeseen events
Kelly was the pioneer staffing provider to deliver home-based agent solutions featuring a virtual workforce model—from simpler implementations using customer technology, up to a fully outsourced BPO.
While KellyConnect BPO operations provide critical rigor to our programs, we have the added advantage of capitalizing on the larger Kelly Services organization to benefit our clients including areas such as quality, legal, risk, and implementation – among others.
As a leading global workforce solutions provider, we offer value that others don’t: a focus on people care, cloud-based expertise, quality, and flexibility—all driven by industry leadership with extensive corporate resources.
To see how KellyConnect can enable you to shift resources and focus on your core business, schedule a consultation with one of our solutions architects.
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