Full service and customized contact center outsourcing solutions

KellyConnect® Business Process Outsourcing (BPO) provides customized workforce solutions for turnkey management of call centers that can range from brick-and-mortar, to hub-and-spoke, to completely virtual distributed workforce delivery models. We service multiple industries across all platforms: voice, email, chat, web, etc.

No matter what your challenge, only KellyConnect can offer a scope of services that spans all contact center disciplines along every step of your call center's strategic path—scalable at any level for real cost reduction, quality, and efficiency. We are able to ramp up or down to meet unexpected call volumes, seasonality, etc. And we are able to be nimble and meet the unique challenges of clients.

Our expertise includes the following solutions:

  • Customer Service Inbound/Outbound
  • Help Desk
  • Market Research Inbound/Outbound
  • Sales Inbound/Outbound
  • Operations/Sales Management

Supported by:

  • Traditional or Home-based Agents
  • Quality Assurance
  • Front-line/Shift Management
  • Supervisory Management
  • Technology
  • Reporting and Analytics
  • Workforce Management
  • Employee Lifecycle Management

Kelly was the pioneer staffing provider to deliver home-based agent solutions featuring a virtual workforce model—from simpler implementations using customer technology, up to a fully outsourced BPO.

Why Select KellyConnect BPO?

  • Industry Leadership
  • Quality & Flexibility
  • People Care
  • Access to Talent
  • Corporate Resources & Company Stability

While KellyConnect BPO operations provide critical rigor to our programs, we have the added advantage of capitalizing on the larger Kelly Services organization to benefit our clients including areas such as quality, legal, risk, and implementation – among others.

As a leading global workforce solutions provider, we offer value that others don’t: a focus on people care, cloud-based expertise, quality, and flexibility—all driven by industry leadership with extensive corporate resources.

Unique Differentiators

  • 100% virtual/distributed (home-based) solution as an option
  • Vast recruiting network of over 500 Kelly owned locations, delivering local recruitment access and expertise
  • Flexibility
  • Business Continuity
  • Disaster Recovery

To see how KellyConnect can enable you to shift resources and focus on your core business, schedule a consultation with one of our solutions architects.

 

 

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