Insurance Company Case Study
Kelly IT Resources Implements Successful Solution to Reduce Customer Fill Times, Streamline Operations
Kelly IT Resources developed a streamlined quality program to assist a large, global insurance company in more efficiently filling Information Technology positions and to ensure retention of the company’s IT staff, including temporary, temp-to-hire and direct hire employees.
The Challenge
The insurance company was in need of a staffing vendor capable of developing and implementing a plan to reduce the company’s time in staffing its Information Technology positions. The company was experiencing a high time-to-fill rate of 27-plus days and was seeking a solution to help streamline recruiting, retention and overall temporary staffing operations.
The Solution
Kelly IT Resources (KITR), a specialty service of Kelly Services, was selected to develop a solution to the challenges faced by the insurance company. KITR began by conducting a comprehensive analysis to identify the firm’s needs, and then developed a formalized quality program to ensure employee performance and overall operational success. The program featured:
- A dedicated onsite KITR presence
- A tracking program, which provides monthly assessments of all KITR employees in areas of job knowledge, quality commitments, organizational skills and leadership skills
- Monthly meetings with management team
- Monthly meeting with employees
- Weekly updates to the company regarding overall status
To enhance retention at the firm, KITR developed a comprehensive new employee orientation, highlighting company benefits and training overviews. KITR also implemented a referral bonus program as well as a recognition and reward program, featuring:
- Monthly assignment reviews with each employee and the customer
- Employee recognition initiatives based on project expectations
- Employee career opportunity updates
- Online training incentives
Finally, Kelly IT Resources developed a partnership with Project Management Institute (PMI), a national organization specializing in project management education, training and resources. Through PMI, KITR launched a mentor program that included career path development for IT project coordinators.
The Result
Kelly IT Resources was successful in improving the insurance company’s fill time from more than 27 days to 14 days, leading to enhanced productivity and revenue. Consistent client feedback and KITR’s overall tracking initiatives revealed high levels of employee performance and satisfaction on the job. KITR’s onsite presence and comprehensive quality program led to better communications with the company as well as more direct interaction with employees, thus improving employee retention.