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Contact Center Staffing and Outsourcing

A continuum of strategic solutions

As your contact center evolves to accommodate shifting market conditions—KellyConnect® can deliver a full continuum of flexible, customizable solutions and operational management services specialized to meet your unique business needs, along every step of your contact center's strategic path.

Positive impact to your bottom line 

Our solutions can drive cost savings to your business—anytime, anywhere. We place nearly 25,000 new call center employees every year. So we know how advances in technology and ongoing demands on customer service today require that your call center operations take on less risk, with greater control, and more flexibility than ever before.

We connect with successful professionals in your local area for entry- to senior-level positions—offering temporary, temporary-to-hire, and direct-hire placement across a variety of contact center disciplines and environments.

As a result, we have an exceptionally skilled workforce with proven aptitude in nearly any contact center environment. KellyConnect provides a comprehensive and innovative method for recruiting, screening, training, managing, and retaining the most effective employees, ensuring that you can deliver the highest quality service available to your customers.

Our expertise at work for you 

At Kelly, we believe in relationships, not transactions, and we treat every customer like the only customer. With local offices, we know your market, inside and out. And our exclusive KellyConnect Agents of Excellence training will boost your productivity by developing more highly skilled, targeted agents.

Need proof? See our recent case studies.

Contact KellyConnect today to learn more about what our contact center solutions can do for you.

 

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