In 1946, with the postwar economic boom just beginning, William Russell “Russ” Kelly started Russell Kelly Office Service, which offered to pick up typing work from customers and complete it at his office. It wasn’t long before one of Russ’s customers called in desperate need, not for work to be picked up, but for a worker to fill in for his secretary who hadn’t shown up that day. Following his service-oriented instincts, Russ offered to loan the customer his own secretary for the day.
Then a steel company called. They needed help with payroll, but were reluctant to send sensitive company records over to Russ’s office. They asked if he’d consider sending one of his typists to their office to do the work. These customer requests gave Russ an idea. He realized that booming Detroit-based businesses wanted clerical help to come to their offices, often for short or last-minute assignments.
His idea? Instead of picking up typing work and doing it in his own office, he’d start sending his two employees on temporary assignments to wherever they were needed. From Russ’s small office in Detroit, that idea quickly caught on.
With a qualified staff ready at a moment’s notice, Russ saved his customers time and money. Thus, the modern staffing industry was born, and so was the iconic Kelly Girl.
Russ had always been proud of the name Kelly Girl, which had been coined by his temporary employees in order to more easily identify themselves when working in the customer's office. The term gained national recognition for quality temporary employees. As a result, the company changed its name to Kelly Girl Service, Inc. in 1957.
Russ leveraged the Kelly Girl brand and made it a household phrase synonymous with temporary staffing. In those early days, the company proudly displayed images of smiling women seated at typewriters, and rented buses with banners proclaiming “more Kelly Girls going to work” as they transported Kelly employees to customer locations.
But as times changed, so did the services the company offered. Marketing, technical, and light industrial services had been added, and a greater number of men were being employed by the company in all service sectors. As the industry and the workforce diversified and evolved, so did the services the company offered and the image of Kelly employees.
In 1966 the company became Kelly Services, Inc., a name that would more accurately cover a variety of services as the company continued to evolve.
Today, Kelly Services is a leading global workforce solutions company offering a wide range of professional and technical job opportunities to people in nearly every industry and discipline. From the lab to the engineering department to the data center to the medical facility, Kelly helps even the most skilled professionals find meaningful work at the world’s leading companies. In fact, there are more Kelly employees working around you than you might think. Annually, Kelly engineering employees work more than 9 million hours, Kelly scientific employees work more than 9.5 million hours, and Kelly office employees work more than 34 million hours.
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