Best of Staffing Awards
Third-party validation of high-quality service, again!
In February 2011, Kelly Services was again named to the Best of Staffing™ Client list by Inavero, a Portland-based satisfaction research firm. Presented by CareerBuilder, Best of Staffing Client is the nation’s only satisfaction award that recognizes top staffing and recruiting firms that provide exceptional service to their clients. Kelly also received the award in 2010, the award’s inaugural year.
The award is given to staffing and recruiting firms that receive the highest scores from their clients through Inavero’s Best of Staffing surveys. The surveys are based on the Net Promoter Score® methodology, in which respondents rate their willingness to recommend a firm. Only the highest scoring firms receive the Best of Staffing honor.
Awarded for high client satisfaction
The average Best of Staffing competitor received satisfaction ratings of 9 or 10 out of 10 from 74 percent of their clients, significantly higher than the industry's average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that more than doubled the national staffing industry benchmark for client satisfaction.
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"Companies today need a partner who truly understands their business culture, and who can deliver a wide range of customized workforce solutions – rather than just execute transactions," affirmed Deb Thorpe, Kelly senior vice president, Global Service. "The Inavero award confirms Kelly’s commitment to delivering those solutions to our clients with extraordinary service."
"It’s an honor to receive this award once again," said Carl Camden, Kelly president and CEO. "Our clients’ workforce needs are changing rapidly, but one thing remains the same: their desire for partnerships that deliver strategic value and exceptional service. This third-party research validates that our customers recognize – and recommend – Kelly’s passion for building those relationships and exceeding their expectations."
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Our employees have spoken
In September 2011, Kelly was named to Inavero’s 2011 Best of Staffing™ Talent list. Like the Client list, this award recognizes top staffing and recruiting firms that provide exceptional service to their candidates. Kelly also received the award in 2010, the award’s inaugural year.
Kelly Services achieved satisfaction ratings of 9 or 10 out of 10 from 64 percent of their talent, significantly higher than the industry’s average of 50 percent.
The 2011 Best of Staffing Talent award is an indication of employee engagement and the likelihood that Kelly employees will recommend the company to others as a source for employment. Together, these paint an overall picture of the Kelly experience—which is a top priority at Kelly.
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"Kelly Services is very proud to be recognized for the exceptional service provided to our talent we have placed on assignment,” said Thorpe, senior vice president of global service at Kelly. “The recognition is especially significant given the current employment outlook and considering that less than one percent of staffing firms in the US and Canada were named to the list."
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At Kelly Services we take great pride in being recognized by those we serve every day—our clients and employees. Learn more about other awards and recognitions that define our commitment to service excellence.